Norterre Community Coronavirus Statement

In the midst of heightened concern about the Coronavirus (COVID-19), we would like to reassure and share with you measures we are taking at Norterre to monitor, manage and mitigate the fluid COVID-19 situation. Our very first priority is to protect the health and well-being of our residents at the Laurel and Estoria.
We are coordinating information and following guidelines with Centers for Medicaid and Medicare Services (CMS), Department of Health and Senior Services (MODHSS) and the Centers for Disease Control and Prevention (CDC).
Norterre remains on visitor restriction, except for those who are at the end of life. Because communication is so important for our residents, we are encouraging residents to utilize other methods of communication, including window visits, phone, FaceTime, Skype, etc. Staff members are available to assist residents and guests to use these resources.

Norterre is taking additional precautions for the health and safety of our residents, guests, staff, families and visitors:

  • We are educating residents and guests about COVID-19 and the associated risks of exposure to the virus.
  • We have restricted vendors from visiting our households; however, hospice or home health personnel already working with a resident will be allowed following a screening process.
  • We are focused on infection control best practices with our staff and residents.
  • Staff have been trained on the symptoms of the Coronavirus (COVID-19), CDC recommended infection prevention techniques.
  • We have communicated to our staff clear guidelines to stay home and not come to work if they are ill or symptomatic.
  • We are no longer transporting residents to attend events or activities held outside of Norterre.
  • We continue to monitor up-to-date information and update guidelines as information becomes available.

We continue to monitor information and guidance from national, state and local public health and emergency preparedness officials to prevent the illness and strengthen our preparation for a possible outbreak. Communication is key, and we will continue to update you on any news, emerging issues, or changes in our regular operations.